To serve you better, we've assembled a list of our customers' most frequently asked questions. If you don't find your answer here, feel free to contact us.
In the event of inclement weather
If a Customer decides to let the water drip during inclement weather you must remember to turn the water off after the weather improves. REMEMBER: that any water that is being used will be calculated on your bill. DO NOT FORGET -- It takes two months from the time you use the water before it shows up on your bill.
Please remember that if a Service Order Man comes to your residence to check a problem with your water and the problem is on the Customer’s side there will be a $50.00 Service Charge added to your account. Click here to view WATER LOSS CHART
How could I have used this much water?
You may not have - the numbers on your meter may have been transposed or hard to read. You could possibly have a leaky toilet or faucet that's difficult to detect. Just call the office and we'll work with you to solve the problem. It would be helpful if you have the current reading that is on the meter at the time that you call.
What do I do if I am experiencing low pressure?
Check your pressure regulator and the surrounding area for possible leaks. You may need to adjust the screw down that is on top of the cone shape object (regulator) to get more pressure or up if you are expericing too much pressure. The customer is responsible for the regulator so if this does not help you may need to replace it. Next, call our office and report low pressure for your area.
Why is my water discolored?
A repair could have been completed recently allowing air to enter the line, causing the milky look. You should try flushing the lines in the house and outside faucets. If this does not help please call the office and report the discolored water.
What chemicals does our utility district add to the water?
Only chemicals that are approved by the National Safety Foundation for treatment of drinking water. We do not add floride to the water system
My water tastes, looks, and smells funny. Is it safe to drink?
All public water systems are required to maintain a minimum chlorine level of 0.2 mg/L (tested at the end of each line) by state law. Systems that use chloramine as a disinfectant must maintain a level of 0.5 mg/L by state law. Our disinfectant levels are tested daily to ensure safety. If the problem continues please call the office and we will get someone to flush in your area.
Why does debris come out of the faucet when running hot water?
Most likely your water heater needs to be flushed. CAUTION: Most manufacturers recommend hiring a professional to flush your water heater. If you plan on doing this yourself, read the owner's manual to keep from being hurt and or damaging the water heater.
Why do I have a previous balance when I know I sent in my payment?
We may have received the payment after the due date (15th) or after the present month was calculated.